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Top 4 Customer Experience Trends Of 2021 To Consider For Your Business

Read Time: 3.33 mins. Several businesses and customers alike have had a tough time functioning in 2020 and recovering in 2021. Your business may now be wondering, “how can we better serve our customers if we don’t know what next year will bring?”  ... Read More >

Customer Experience: The New Metric In Contact Centers

For years, people's perceptions of “call centers” were big open rooms with rows of desks and people on headsets looking to get off the phone with customers as quickly as possible. For a while, that view was accurate. Bonuses and rankings were based on... Read More >

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