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UCaaS vs. CCaaS: Which Does Your Business Need?

Read Time: 4:14mins Today, businesses have several options to choose from when considering a digital cloud solution. However, the decision between UCaaS vs. CCaaS is one of the latest leading issues in customer support solutions. We understand. It can... Read More >

LDI’s Cloud Services: 6 Steps To Expect When Getting Started

Read Time: 8.00 mins. Nowadays, most organizations are moving to the cloud for scalability, ease of use, and to minimize downtime.  Still, it can be challenging to know what to expect when looking for cloud services from a cloud services provider... Read More >

Customer Experience: The New Metric In Contact Centers

For years, people's perceptions of “call centers” were big open rooms with rows of desks and people on headsets looking to get off the phone with customers as quickly as possible. For a while, that view was accurate. Bonuses and rankings were based on... Read More >

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