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Customer Experience: The New Metric In Contact Centers

For years, people's perceptions of “call centers” were big open rooms with rows of desks and people on headsets looking to get off the phone with customers as quickly as possible. For a while, that view was accurate. Bonuses and rankings were based on... Read More >

Hot-Desking: What Is It And What Are The Benefits?

Hot-desking has become a popular choice for companies looking to revolutionize their business operations. Hot-desking provides a flexible option for various companies interested in enhancing their employee’s way of working. Working in an office with... Read More >

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